If you have ordered from outside of the UK you should have already received tracking information. If you haven’t please contact us.
How We Pack
We pack a whole bike as simply and safely as possible.
The front wheel is removed and the handlebars are unscrewed and packed beside the frame with plenty of packaging and bubblewrap everywhere. The seat and seat post are also removed. On receipt you will need to re-attach the handlebars, put the front wheel back on and re-insert seat and post . It’s a simple job with an allen key but if in doubt your local bike shop should do this for a small charge.
If you don’t like the bike or it doesn’t fit then we’re happy to take it back within 14 days of purchase. We just ask you to cover return shipping and return it as bought. If there’s a mechanical defect that is covered under the terms of the warranty we will replace or refund fully including shipping costs.
If returning a bike please use a secure and reputable courier. We strongly recommend you use a service that provides a certificate of postage and a tracking number.
Once we receive your bike, we will inspect and process it within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know.
If you wish to return a bike please email us at support@