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Cycles-Shark Returns Policy

  • Returns Process

If you don’t like the bike or it doesn’t fit then we’re happy to take it back within 14 days of purchase. We just ask you to cover return shipping and return it as bought. If there’s a mechanical defect that is covered under the terms of the warranty we will replace or refund fully including shipping costs.

If returning a bike please use a secure and reputable courier. We strongly recommend you use a service that provides a certificate of postage and a tracking number.

Once we receive your bike, we will inspect and process it within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know.

If you wish to return a bike please email us at

For returns please use the following address: